Shipping policy

Order Processing

All orders are processed within 1–3 business days after your purchase （excluding weekends and public holidays）. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

International Shipping

We partner with trusted carriers to deliver to our supported destinations.

Estimated delivery time is 7–15 business days from the date of dispatch.

Please note that delivery times are estimates only and may vary due to customs clearance procedures, carrier-related delays, or other factors beyond our control. We are not liable for delays caused by third-party carriers or customs authorities.

Shipping Fees & Duties

Shipping costs are calculated at checkout.

Please be aware that international orders may be subject to import duties, customs fees, taxes, or VAT imposed by the destination country. These charges are the sole responsibility of the customer.

Customs regulations vary by country. For more information, please contact your local customs office.

SREKCE is not responsible for delays caused by customs clearance.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for the tracking information to become available and update.

If you have not received a shipping update within 3 days after receiving your order confirmation email, please contact us at hello@srekce.com, and our team will be happy to assist you.

Shipping Address

Please carefully verify your shipping address before placing your order.

SREKCE is not responsible for lost or delayed shipments resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately. We will make every effort to update the address before your order is shipped; however, we cannot guarantee changes once the order has been processed.

Lost or Stolen Packages

SREKCE is not liable for lost or stolen packages after they have been marked as delivered by the carrier.

If your tracking information shows "Delivered" but you have not received your package, we recommend first checking with your neighbors or contacting your local post office or carrier.

If your shipment appears to have been lost in transit (for example, tracking has stopped updating for an extended period), please contact us. We will gladly assist you in working with the shipping carrier to investigate the issue.

Contact Us

Thank you for choosing SREKCE.

If you have any questions or require further assistance, please feel free to contact us at hello@srekce.com.

Our Customer Support team will respond to your inquiry within 48 hours (excluding weekends and public holidays).