Refund policy

1. Return Eligibility

Accepts only unopened, unused, original packaging items.

Must include order number and product video.

Not eligible: opened / used (no defect), change of mind, late requests.

Note: opened or used items are non-returnable for hygiene reasons.

2. Deadline

Quality issue / Wrong item / Damage: within 24 hours of delivery

Non-quality return: within 14 calendar days of delivery

Late requests not accepted.

3. Quality Issues / Wrong Items / Damage

Contact us within 24 hours at hello@srekce.com with order number, description and video;

We respond within 48 hours;

Replacement or full refund arranged.

Note: Do not return without prior approval.

4. Non-Quality Returns (items must remain unopened, unused, and in original packaging)

Submit request within 14 days of delivery;

Upon approval, return address provided;

Ship back within 7 business days – shipping and duties at your cost;

Send tracking number to hello@srekce.com after dispatch.

5. Responsibility

Quality issue / Wrong item: return shipping borne by us, duties borne by us

Non-quality return: return shipping borne by you, duties borne by you

6. Refund

Refund initiated within 7 business days after inspection;

Refund issued to original payment method;

Bank processing: 3-10 business days. Contact us if not received within 15 business days.

7. Non-Returnable Items

Opened or used items;

Custom-made items;

Clearance or sale items;

Damaged or missing packaging.

8. Response Time

Within 48 hours （excluding weekends and public holidays）.

9. Contact

Customer Service Email: hello@srekce.com