Privacy policy

SREKCE operates this online store and website, including all related information, content, features, tools, products, and services, to provide you ("you,""your," or the "Customer") with a carefully curated shopping experience (collectively, the "Service").

Our Service is powered by Shopify, which provides the technology platform that enables us to operate our online store and deliver the Service to you.

This Privacy Policy explains how we collect, use, process, and disclose your Personal Information when you access or use our Service, purchase products, complete transactions, communicate with us, or otherwise interact with our website.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your Personal Information, this Privacy Policy shall govern.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy regarding the collection, use, and disclosure of your Personal Information.

Personal Information We Collect or Process

For the purposes of this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, or can reasonably be associated with you or another individual.

Personal Information does not include information that has been anonymized, aggregated, or de-identified in a way that it can no longer reasonably identify or be linked to you.

Depending on how you interact with our Service, your location, and applicable legal requirements, we may collect, process, and use the following categories of Personal Information, including information derived from such data:

Contact Information

Includes your name, residential or business address, billing address, shipping address, telephone number, and email address.

Financial Information

Includes payment card details, credit or debit card information, financial account information, transaction details, payment methods, payment confirmations, and other payment-related information.

Account Information

Includes your username, password, security questions, account preferences, and other account settings.

Transaction Information

Includes products you view, browse, add to your shopping cart or wishlist, purchase, return, exchange, or cancel, as well as your order history and transaction records.

Communication Information

Includes information you provide when contacting us, such as customer service inquiries, feedback, reviews, or other communications.

Device Information

Includes information about your device, browser type, operating system, network connection, IP address, and other unique identifiers.

Usage Information

Includes information about how, when, and from which device you access, browse, or interact with our Service.

Sources of Personal Information

We may collect Personal Information from the following sources:

Directly From You

We collect information that you voluntarily provide when you create an account, place an order, access or use our Service, contact us, subscribe to communications, or otherwise provide information to us.

Automatically Through the Service

We may automatically collect certain information when you browse or use our website, including information collected through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive Personal Information from third-party service providers that assist us with business operations, including payment processing, website hosting, analytics, customer support, logistics, and other services.

From Business Partners or Third Parties

We may collect information from our business partners or other third parties where permitted by applicable law or where you have provided appropriate consent.

How We Use Your Personal Information

Depending on how you interact with our Service and the products or services you use, we may use your Personal Information for the following purposes:

To Provide, Personalize, and Improve the Service

We use your Personal Information to operate, maintain, and improve our Service, including:

Processing and fulfilling your orders;

Processing payments and completing transactions;

Arranging shipping and delivery;

Managing returns, exchanges, and refunds;

Creating, maintaining, and managing your account;

Sending account, order, and service-related notifications;

Remembering your preferences and product interests;

Providing personalized product recommendations based on your browsing and purchase history;

Enabling customer reviews and feedback;

Improving the functionality, performance, and overall shopping experience of our website.

We may use your Personal Information to better understand how customers interact with our Service and to improve our products, services, and customer experience.

Marketing and Advertising

We may use your Personal Information for marketing, advertising, and promotional purposes, including:

Sending promotional communications by email, SMS, or other permitted communication channels;

Providing information about products, offers, promotions, and updates that may be relevant to you;

Displaying personalized advertisements on our website or third-party platforms based on your browsing activity, purchase history, shopping preferences, and interactions with our Service.

Where required by applicable law, you may opt out of receiving marketing communications or certain forms of personalized advertising.

Security and Fraud Prevention

We use Personal Information to help protect our customers, our business, and our Service, including to:

Verify account information and customer identity;

Provide secure payment processing and shopping experiences;

Detect, prevent, investigate, and respond to suspected fraudulent, unauthorized, illegal, or harmful activities;

Protect the security and integrity of our website, systems, and services.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials. We recommend that you do not share your username, password, or account access information with any other person.

Customer Support and Communications

We use Personal Information to provide customer service, respond to inquiries, assist with orders, resolve issues, and maintain our relationship with you.

Legal and Regulatory Compliance

We may use Personal Information where necessary to:

Comply with applicable laws, regulations, and legal obligations;

Respond to lawful requests from courts, government authorities, or law enforcement agencies;

Participate in legal proceedings, investigations, dispute resolution, or regulatory processes;

Enforce our Terms of Service and other policies;

Protect the rights, safety, and property of SREKCE, our customers, or other individuals.

How We Share Personal Information

We may disclose your Personal Information to third parties where necessary to operate our business, provide our Service, fulfill your requests, comply with legal obligations, or for other legitimate business purposes permitted under applicable laws.

Such disclosures may include:

Service Providers

We may share Personal Information with Shopify and trusted third-party service providers that support our operations, including:

Payment processing providers;

Website hosting and technology providers;

Data analytics providers;

Customer support services;

Cloud storage providers;

Order fulfillment and shipping partners.

These service providers are authorized to process Personal Information only as necessary to provide services on our behalf.

Business and Marketing Partners

We may share Personal Information with advertising, marketing, and business partners to provide promotional services and deliver relevant advertising.

These partners may process information about your interactions with our website and other online services according to their own privacy policies.

Where required by applicable privacy laws, you may have the right to opt out of certain sharing of Personal Information for targeted advertising purposes.

With Your Consent or at Your Request

We may disclose your Personal Information when you instruct us to do so, request such disclosure, or otherwise provide your consent.

Examples include:

Arranging product delivery;

Using social media integrations;

Using third-party login services;

Connecting with other platforms or services you choose to use.

Corporate Affiliates

We may share Personal Information within our affiliated companies or corporate group where necessary to operate our business, provide services, or manage our operations.

Business Transactions and Legal Requirements

We may disclose Personal Information in connection with:

A merger, acquisition, financing, restructuring, bankruptcy, or sale of business assets;

Compliance with legal obligations, court orders, subpoenas, or government requests;

Enforcement of our Terms of Service, policies, or agreements;

Protection of the rights, property, safety, or security of SREKCE, our customers, users, or third parties.

Our Relationship with Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and provide services to our customers.

Shopify may collect, process, store, and transfer Personal Information related to your use of our online store in order to provide, maintain, secure, and improve its services.

Information submitted through our website may be transferred to Shopify and its authorized service providers, including providers located outside your country or region, where permitted under applicable laws.

We may also use Shopify features and services designed to improve store performance, security, analytics, and customer experience. These services may involve combining information collected from your interactions with our store, Shopify, and other Shopify merchants.

For certain processing activities, Shopify may act as an independent data controller and handle Personal Information according to its own privacy policies.

For more information about how Shopify collects, uses, and protects Personal Information, and to learn about privacy rights available to you, please refer to:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

Third-Party Websites and Links

Our Service may contain links to websites, applications, or online platforms operated by third parties.

If you choose to access any third-party website or service that is not owned, operated, or controlled by SREKCE, we recommend reviewing their privacy policies, security practices, and terms of service before providing any personal information.

We are not responsible for the privacy practices, security measures, content, accuracy, reliability, or availability of third-party websites or services.

Information that you voluntarily share on public or semi-public platforms, including social media platforms, may be accessible by other users of those platforms and may be used according to the privacy policies and terms of those third parties.

The inclusion of any third-party links on our website does not constitute our endorsement, sponsorship, or approval of those websites, their content, owners, or operators, unless explicitly stated by SREKCE.

Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect your Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission, storage, or security system is completely guaranteed to be secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Providing and maintaining our Service;

Managing customer accounts;

Processing transactions;

Complying with legal and regulatory obligations;

Resolving disputes;

Enforcing agreements and policies.

The retention period may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

Your Rights and Choices

Depending on your country, state, or region of residence, and subject to applicable privacy laws, you may have certain rights regarding your Personal Information.

These rights may include:

-Right to Access

You may request access to the Personal Information we hold about you and receive information about how we process it.

-Right to Deletion

You may request that we delete your Personal Information, subject to applicable legal requirements and exceptions.

-Right to Correction

You may request correction of inaccurate, incomplete, or outdated Personal Information that we maintain about you.

-Right to Data Portability

Where applicable, you may request a copy of your Personal Information in a commonly used, machine-readable format and request that it be transferred to another organization.

-Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on applicable privacy laws, you may have the right to opt out of:

The sale of your Personal Information;

The sharing of your Personal Information for targeted advertising;

Certain forms of personalized advertising or marketing activities.

You may exercise applicable opt-out rights through the privacy settings or opt-out tools available on our website.

If you visit our website with a Global Privacy Control (GPC) signal enabled, we will recognize that signal where required by applicable law and treat it as a request to opt out of certain data sharing activities.

For more information about Global Privacy Control, please visit:

https://globalprivacycontrol.org

Except where required by applicable law, we do not currently respond to other browser-based "Do Not Track" signals.

Managing Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing communications.

Please note that even if you opt out of marketing communications, we may still send you essential service-related messages, including:

Order confirmations;

Shipping updates;

Account notifications;

Customer service communications.

Exercising Your Privacy Rights

You may exercise your privacy rights by contacting us through the methods provided in this Privacy Policy.

For information regarding Shopify's processing of Personal Information and the privacy rights available to you regarding Shopify-managed data, please visit:

Shopify Privacy Center:
https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights.

Where permitted or required by applicable law, we may request verification of your identity before processing your request to protect your Personal Information.

You may also appoint an authorized representative to submit a request on your behalf. We may require proof of authorization and may require you to verify your identity directly.

We will respond to privacy requests within the timeframes required by applicable privacy laws.

Complaints

If you have concerns, questions, or complaints regarding our handling of your Personal Information, please contact us using the contact information provided below.

Depending on your location and applicable laws, you may have the right to appeal our response or submit a complaint to your local data protection authority or regulatory organization.

International Data Transfers

Your Personal Information may be transferred, stored, and processed in countries outside your country or region of residence.

If we transfer Personal Information internationally, we will take appropriate measures to ensure that your information receives adequate protection in accordance with applicable privacy laws.

Where required, we may rely on recognized legal mechanisms for international data transfers, including:

Standard Contractual Clauses approved by the European Commission;

Equivalent safeguards recognized under applicable UK data protection regulations;

Other legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our privacy practices;

Business operations;

Technology;

Legal or regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the "Last Updated" date at the top of this page.

Where required by applicable law, we will provide additional notice regarding significant changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any privacy rights available to you, please contact us:

Email: hello@srekce.com