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Pre Sale Questions
Estimated delivery time is 7–15 business days. Please note: Delivery times are estimates and may vary due to customs clearance or carrier delays.
For returns and exchanges, all related shipping fees shall be borne by the customer.
Defective Item Procedure
If you receive a defective item, please follow these steps:
1. Contact us within 24 hours by official email with:
- Your order number
- Clear photos and a short video showing the issues
2. We will respond within 48 hours and offer one of the following solutions:
- Replacement – We will send you a new identical product.
- Full refund – Return the item for a full refund to your original payment method after inspection.
Please note: Normal wear and tear, accidental damage, improper cleaning, or failure to follow the Product Care Guide are not considered manufacturing defects.
The leather used in this product is premium Top-Grain cowhide — soft to the touch, durable, and built to last. All metal fittings feature a 24k gold-plated finish — radiant, lustrous, and resistant to tarnishing. The stitching is done with linen thread — firm, crisp, and a testament to exquisite craftsmanship.
Lifetime Warranty
Yes, we offer a lifetime warranty.
SREKCE provides a lifetime warranty on the core components of every piece (leather body and 24k genuine gold-plated hardware).
Within the first year of purchase, manufacturing defects not caused by human factors are covered by free repair or replacement.
After one year, only material and labor costs are charged. Accessories (stitching threads, linings, dust bags, etc.) are eligible for free replacement within 6 months.
Please note: We do not cover the shipping costs during the delivery process.