Product Warranty Guide

I. Core Warranty Commitment

3.Contact Customer service: When you discover a product issue, submit a warranty claim through our official mail. Describe the issue and provide valid proof.

II. Warranty Coverage & Period

1. Core Components (Leather body, 24k genuine gold-plated hardware): Lifetime Warranty

Within 1 year of purchase: For non-human-induced manufacturing defects (e.g., leather splitting, abnormal hardware fading/solder separation, thread breakage), we provide free repair, part replacement, or an equivalent replacement.

After 1 year of purchase: Lifetime cost-price repair and part replacement – only material and labor costs are charged. No additional service fee applies.


2. Accessories (Stitching threads, linings, dust bags, etc.):

Within 6 months of purchase, non-human-induced damage is eligible for free replacement.

III. Warranty Proof & Important Notes

1. To enjoy warranty service, you must provide any one of the following valid proofs: original warranty card and purchase invoice, order screenshot from the shopping platform, payment receipt, etc. Warranty becomes effective after verification of purchase information and identity.


2. If the warranty card is accidentally lost, you may contact the seller or our official customer service to file a record. Warranty service will still be provided after verification using a valid purchase receipt and product code.


3. The product model and code are unique identifiers. Do not alter or tear them. If the identifiers become illegible and the product's authenticity or information cannot be verified through other means, free warranty service will not be available.

IV. Exclusions (Non-Warranty Cases)

1. Customized products (special sizes, exclusive designs, etc.): Once sold, these cannot be returned or exchanged without a quality issue. Warranty covers only manufacturing defects, not adjustments related to customization requirements.


2. Damage caused by human factors: including but not limited to failure to maintain as per the care guide, friction with sharp/hard objects, contact with acidic/alkaline/corrosive substances, oil stains, rain soaking, direct sunlight exposure, etc.


3. Damage caused by unauthorized repair or modification: including use of non-original parts for modification, self-repair, or repair by an unauthorized third party.


4. Damage caused by force majeure: natural disasters (earthquakes, floods, etc.), abnormal voltage, environmental hazards, or other external factors beyond the product's normal resistance.


5. Normal wear and tear from use: natural leather patina, slight hardware oxidation, natural thread wear, etc. These are signs of normal use and not quality issues. For maintenance or restoration, you may contact us for paid care services.

V. Warranty Service Process

1. Contact Customer service: When you discover a product issue, submit a warranty claim through our official email. Describe the issue and provide valid proof.


2. Verification & Assessment: Our customer service team will verify the information within 3 business days. If further inspection is required, you will be instructed to send the product to a designated inspection address. The inspection period is 7–15 business days.


3. Service Execution: If the issue qualifies for warranty, we will provide free or cost-price repair according to the coverage and period. If the issue does not qualify, we will provide a detailed inspection report and a paid repair plan, which will be executed after your confirmation.

VI. Disclaimer

This warranty covers only the repair and replacement costs of the product itself. It does not cover additional expenses such as shipping costs for sending the product to us, pickup/delivery fees, or installation/removal fees unrelated to the repair.